To organise a return, registered users must submit a request  within 14 days of receiving your order.

To initiate a return or exchange request, please send an email to our customer service at info@smartwear.ae or contact us by phone during our designated business hours, which are from 11 AM to 9 PM, Monday to Thursday, and from 1 PM to 10 PM on Fridays.
You can track your return by clicking on Order Tracking.

  1. You can submit return request within 14 days of receiving your order.
  2. All COD fees and shipping fees are excluded from refund.
  3. Credit Card returns will be credited back to your credit card.
  4. Value Added Tax (VAT) on the product purchased will be refunded.
  5. In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.
  6. Exchange of item sizing is only permissible once. Products can only be exchanged for a different size, and NOT for a different product .

 

RETURNS OR EXCHANGE EXCLUSIONS

For hygiene purposes, the following items cannot be returned or exchanged: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be returned.

ADDITIONAL INFORMATION

  1. Returned items must be received within 14 days of receiving the full order. Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.
  2. If you’ve placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.
  3. Return of items is only permissible once.
  4. Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
  5. All items must be returned in one package.
  6. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
  7. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please Contact us immediately.
  8. You will receive an email to confirm that your return item(s) has been received and will process the refund.
  9. Return or exchange and refunds of products purchased online can be done through the processes mentioned above.

SMART WEAR RIGHTS

Please note that Smart Wear reserves the right to refuse refunds or exchange on items that are considered to be unfit for resale.

Return or exchange made outside of the 14 day timeframe will not be accepted and sent back to you and the shipping cost will be charged to you.